Spinarium Casino - Player's account has been banned.

After withdrawing my funds, I got a BAN for having multiple accounts at the casino, which is not true. They initially responded to my email with an automatic reply saying it was impossible to be mistaken and similar nonsense... They are conducting the entire conversation without any evidence.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Good morning,

It's not possible for someone from my IP to create an account...

It's possible that I had the casino turned on in multiple windows on Google, but that's the end of it...

I only played slots, I've had account verification or KYC with this operator for over a year now and there's never been a problem, but now I deposited money, won, and automatically after I made a withdrawal I got banned, the support operator acted without proof, just said he could never be wrong and didn't even reply to my last email...