Spinarium Casino - Player experiences withdrawal issues after winning.

These guys are not serious. They only start having problems of withdrawal when you have won. But they have no problem receiving your money. Don't waste your time joining

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or is it related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?
• Share any evidence supporting your complaint to my email at tomas@casino.guru or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

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They said I failed there kyc verification yet initially I passed there verification and even started deposits and withdrawals. But this time I had a big win they requested for more information which I provided next thing I know I'm burned . And they didn't even give a chance to understand why Im burned. It's about weird that they allow me to deposit but when it came my winnings then I have to revify. Doesn't seem a bit fishy. And unfair. And I'm not the only one they have done this to. Ridiculous.

I even suggested that if they have banned they should just give me back my deposits and closed my account but still no. I don't think my small winning are worth all this grief but I feel like I have been cheated I deserve some sort justice. Sites like these should not be allowed to run so I have to make it a point that other people do get chewted

Thanks for your reply.

Could you please share the communication you received from the casino regarding the results of your verification?

Could you please share the documents you provided to the casino during the verification process so we may review them?

I apologize for the inconvenience.

My email is tomas@casino.guru

Looking forward to your reply.

Dear kuteesahannington87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru