Spinarium Casino - Player claims that payment has been delayed.

I started to play spinarium casino 26.3 and made two deposit via visa, total 130e. First I won bit more than 2000e and asked for 300e withdraw jus to test how this works. I got email and they asked a list of kyc documents. I send everything. They said and their site says that verification process may take up to 3 business days. Now 8 business days have gone and I have asked why nothing happens. I just get lies from there like: we are busy or something else. I have all the mails. I just know its pure poison to these casinos pay in situation like this, only small deposit and I am asking 3500e. So..now my balance is 3500e and I cant do anything because of my verification process is still waiting. I know you will say that I have to wait more, but nothing happens, I have seen all this before and always there is same casino lisence: curacoa

Dear hartsa,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear hartsa,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi there. Now my account has been verifyied and they let me do 500e withdraw. So far I dont need any more help. Thank you and all the best.......

Dear hartsa,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru