Spinanga Casino - Player’s withdrawals have been delayed.

I would like to file a complaint against Spinanga Casino.

I have two pending withdrawals of $750 and $600 that have been waiting since June 15. Every time I contact customer support, I receive the exact same generic response. They tell me they understand how frustrating the situation is and that they will send an "urgent" message to the finance department, but nothing ever happens.

I am tired of waiting. This is neither reasonable nor respectful. If there is a genuine issue, they should communicate it clearly instead of repeatedly sending copy-and-paste responses that lead nowhere.

I have fulfilled my obligations as a player, and I simply expect the casino to honor its obligation by processing my withdrawals within a reasonable timeframe.

I would appreciate Casino Guru’s assistance in resolving this matter, as Spinanga Casino has failed to provide any meaningful update or solution despite my repeated attempts to contact them.

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Dear Samywise,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC (Know Your Customer) verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Dear Samywise,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru