Spinanga Casino - Player’s withdrawals have been delayed.

I would like to file a complaint against Spinanga Casino.

I have two pending withdrawals of $750 and $600 that have been waiting since June 15. Every time I contact customer support, I receive the exact same generic response. They tell me they understand how frustrating the situation is and that they will send an "urgent" message to the finance department, but nothing ever happens.

I am tired of waiting. This is neither reasonable nor respectful. If there is a genuine issue, they should communicate it clearly instead of repeatedly sending copy-and-paste responses that lead nowhere.

I have fulfilled my obligations as a player, and I simply expect the casino to honor its obligation by processing my withdrawals within a reasonable timeframe.

I would appreciate Casino Guru’s assistance in resolving this matter, as Spinanga Casino has failed to provide any meaningful update or solution despite my repeated attempts to contact them.

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Dear Samywise,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC (Know Your Customer) verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean