The player from Greece had made three withdrawal requests in December, but the money had not been credited yet. Despite multiple contacts with the casino, he continued to receive excuses regarding high volumes of requests. After further communication with the Complaints Team, he received all three of his requests after almost a month. The issue was resolved, and the complaint was marked as closed in the system.
Spinanga Casino - Player’s withdrawals have been delayed.
Resolved
Our verdict
Case closed
Amount: €1,150
Spinanga Casino
Safety Index:HighCase summary
Discussion
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1 year ago
Translation
Good morning! I have made three withdrawal requests at this particular casino: one on 14/12/24, another on 17/12, and one more on 26/12, and my money has not been credited yet! I have contacted them several times via email or chat whenever available, and I keep receiving excuses about a high volume of requests and supposedly giving priority to my request. Is there a possibility of fraud?
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1 year ago
Hello voskos24,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.
Thank you for your understanding. Wishing you a wonderful New Year 2025!
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1 year ago
TranslationGood evening!!! Regarding your questions, the page shows that no identification is required as it states. The money is mine and not a bonus and I received the last response two days ago via email where they ask me again to be patient and apologize!!! The chat has not been working for many days!!! Thanks for the response!!!
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1 year ago
Dear voskos24,
Would it be possible to forward the e-mail communication between you and the casino regarding this matter to nikolas.b@casino.guru for further review?
Awaiting your response.
Regards,
Nick
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1 year ago
TranslationYesterday I received all three of my requests after almost a month!!! Thank you very much for the communication!!!
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1 year ago
Dear voskos24,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
