The player from Spain had been waiting two weeks for three withdrawal requests of 500 euros each, totaling 1500 euros, which were still under review despite the casino's policy stating a processing time of 3-4 business days. Although his account was verified, he continued to face delays and received repetitive responses about waiting. The complaints team had attempted to assist by extending the investigation period and requesting more information, but the player did not respond to inquiries. As a result, the complaint was unable to be investigated further and was rejected.
Spinanga Casino - Player's withdrawals are delayed.
Closed
Our verdict
Player stopped responding
Amount: €1,500
Spinanga Casino
Safety Index:HighCase summary
Discussion
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9 months ago
Translation
Hello, I have been waiting for 3 withdrawals of 500 euros each.
1 from 02/03 another from 03/03 04/03
In total 1500, the company policy is 3-4 business days. As of today, it is still in the same process; its withdrawal is under review.
They don't deposit anything into my bank account and if I make a claim they always tell me I have to wait. My account is verified.
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9 months ago
Dear Jhoan317,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
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9 months ago
Translation
No, this is my first withdrawal at this casino.
and my earnings have been without any active bonus
As for the KYC, I couldn't tell you, how do I know if I've already passed it?
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9 months ago
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Right now they just canceled my 3 withdrawals, what can I do? Can you help me?
Just today after I filed a complaint, please help me.
Edited
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9 months ago
Translation
Now the casino says to do it by bank transfer, having to do the whole process again.
Once the waiting period is over and nothing has been deposited into my bank account, what should I do?
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8 months ago
Have you selected bank transfer for your withdrawal requests as suggested by the casino?
Could you please specify which payment methods you used for depositing money into the casino?
Could you kindly send me a screenshot of your pending withdrawal requests from your casino account?
Please note that as long as your complaint remains active, we will continue assisting you with any issues you may experience. If your withdrawal requests are canceled again or if you encounter any other difficulties, feel free to let me know, and we will investigate further.
Looking forward to your response.
