Spinanga Casino - Player’s withdrawal requests are delayed.

Dear Casino Guru team,I am writing to file an official complaint against Spinanga Casino regarding a major delay in processing my withdrawals, totaling €1,500, out of a total balance of €8,500.I am currently a Level 1 VIP player. My account is fully active. I have successfully received a previous withdrawal of €500 within 3 days. However, my next three consecutive withdrawal requests of €500 each, requested on May 18th, May 19th, and May 20th, 2026, have been stuck in "Pending" status for 14 calendar days (10 full business days).I have contacted the live chat and customer support via email four times. Every single time, the agents gave me generic, scripted answers, asking me to wait. Crucially, they have explicitly confirmed to me both via chat and email that my account does NOT require any verification (KYC) at this moment.Since there is no verification pending and my account is in good standing, there is absolutely no legal or technical justification for withholding my funds well past the 3-5 business days stated in their terms. I believe the casino is intentionally delaying my payments.I am requesting your assistance to mediate and help me get my approved winnings (€1,500 pending + €7,000 remaining balance). I have attached screenshots of my pending transactions, my current balance, and the chat logs as proof.Thank you for your time and help.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

· Did you accumulate your winnings with or without an active bonus?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila