Spinanga Casino - Player's withdrawal request is delayed.

Hello, on 09/15 at 10:30 PM (Saturday), I initiated a withdrawal on Spinanga of an amount of 500 euros. I know that the maximum time for verification and acceptance of the withdrawal request is 3 business days and that only after the acceptance of the request the additional maximum 5 days for processing and sending the money starts. As of today, 09/21, my "withdrawal request" has not even been accepted yet, which means the 3-day maximum has been completely exceeded. It is pointless to say that trying to contact the support in live chat feels like talking to bots and all responses are the same pre-set phrases...

If you could help me, thank you very much...

Hello enricorussoenrico,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear enricorussoenrico,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.