Spinanga Casino - Player’s withdrawal is delayed and funds are missing.

On 05.08.26, I tried to withdraw 580 euros. The withdrawal did not go through, but the money disappeared from my account. Payment history show no trace of any transaction. I contacted chat support and was told they had technical maintenance and would get back to me. Nothing has happened. I have contacted support multiple times since, and I get the same response every time: 'We are looking into it and will get back to you.' The money is gone, and I have not received any updates.

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Dear uknowho75,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal.

To help me better understand your case, could you please answer the following questions?

• Have you made any successful withdrawals from this casino before?
• Could you please confirm whether your account has successfully passed KYC verification?
• Could you also share your communication with the casino regarding the missing funds, particularly where they mention the technical issue or maintenance?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.