Spinanga Casino - Player’s withdrawal is delayed and funds are missing.

On 05.08.26, I tried to withdraw 580 euros. The withdrawal did not go through, but the money disappeared from my account. Payment history show no trace of any transaction. I contacted chat support and was told they had technical maintenance and would get back to me. Nothing has happened. I have contacted support multiple times since, and I get the same response every time: 'We are looking into it and will get back to you.' The money is gone, and I have not received any updates.

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Dear uknowho75,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal.

To help me better understand your case, could you please answer the following questions?

• Have you made any successful withdrawals from this casino before?
• Could you please confirm whether your account has successfully passed KYC verification?
• Could you also share your communication with the casino regarding the missing funds, particularly where they mention the technical issue or maintenance?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Have you made any successful withdrawals from this casino before? Yes i have

Could you please confirm whether your account has successfully passed KYC verification? Yes

Could you also share your communication with the casino regarding the missing funds, particularly where they mention the technical issue or maintenance? i wrote wrong date, it was 04.08 i tried to withdraw my funds 5800kr to Revolut, nothing happened but the money just vanished. There was no trace of any transfer at all. I contacted to chat support at once and they told me: ahnk you for informing me, please dont worry dear Shervin , it is a technical issue.

Perla sier:

At the moment, our website is under maintenance.

We are doing a technical update, and we cannot check your account accordingly.

We are doing our best to complete it as soon as possible, and we are sorry for any inconvenience caused.

I want to inform you that we can check your account when the technical maintanance is over, we will do our best to assist you. 1 day later when i contacted live chat : We completely understand how you must be feeling and we are truly sorry that this has happened. Please know that your request is being checked with priority and we will get back to you with an update as soon as possible. i answerd i want my money and got this answer: As I mentioned I complately understand your feeling and I informed to finance department, I believe it will pay as soon as. 07.08 i contacted live chat again and this is what they told me: Dear Shervin, I can only imagine how stressful it is to wait while dealing with missing funds, and your feelings are entirely valid.

However, please allow me to share that the finance department has informed us that the investigation is still under review and may take 24 to 72 hours to complete.

Please take a gentle breath, because you will receive an automatic email notification the exact moment the investigation finishes.

i asked why it is taking so long: Dear Shervin, You deserve a fast answer, and I wish we could wave a magic wand to find the funds instantly. 

However, please be informed that scanning a large database for missing funds takes time, and communicating securely with a third-party payment provider involves strict security and compliance checks. 

We have your back on this, and these meticulous steps are only being taken to ensure your money is found and protected properly. Today 10:08 i contacted live chat again and this time they told me The VIP manager will contact me very soon to handle this exclusively... no body have contact me.

Today 12.08 i contact the live chat and they told me they don’t know when the case will be resolved.

Dear uknowho75,

Thank you very much for the detailed update.

I would like to clarify two additional points:

• Could you please confirm whether the missing 5,800 NOK is still not visible anywhere in your casino account, including your balance and withdrawal/transaction history?
• Have you received any email or other written communication directly from the casino’s finance department or VIP manager regarding the investigation, or have all updates so far only been provided through live chat?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Nothing is visible anywhere and I have not received any emails from them at all. Only contact I have with them is when i contact them by live chat. And the answer I get is the same we are on it and will contact u as soon as possible. I have a feeling that they are not interested to pay me my money back.

Dear uknowho75,

Thank you very much for your clarification.

Before we proceed further, could you please provide any available evidence showing the missing 5,800 NOK, particularly:

• A screenshot of your current casino balance and transaction/withdrawal history showing that the withdrawal is not listed.
• If available, a screenshot or other evidence showing your balance before you attempted the 5,800 NOK withdrawal.
• Screenshots of your communication with the casino's live chat regarding the missing funds and their ongoing investigation.

You can attach the screenshots directly here in the complaint thread or to my email karla.m@casino.guru.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

26.08.26 I haven’t heard anything from the site and the money is still gone.

Dear uknowho75,

Thank you very much for providing the screenshots.

Could you please provide any evidence showing that the 5,800 NOK was available in your casino balance before you attempted the withdrawal on August 4, 2026? This could be, for example, a screenshot of your previous balance, gaming history, account statement, or any other record showing the funds in your account.

Additionally, do you have any communication in which the casino specifically confirms that the missing amount is 5,800 NOK or acknowledges that a withdrawal of this amount was attempted?

Thank you very much in advance for your cooperation.

Karla M.