Spinanga Casino - Player's withdrawal is delayed.

I have deposited approximately 200€ for betting purposes and when the time came to withdraw 420€, my withdrawal has been in processing for 5 days and is not progressing. I spoke in the chat 2 times and was told that the withdrawal would occur in 3 business days. I spoke again after the 3 days and was told that there are general payment delays.

Dear gamopap,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Following my previous complaint, nothing has changed. In process of withdrawal from 06/05/2024 my withdrawal is still in the process of processing nothing has changed.

Thank you for the update. 14 days from May 6th will be on May 20th. If you do not receive your winnings by next Monday, please let me know and we will ask the casino to join this thread. Thank you for your patience and understanding.

Dear gamopap,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.