The player from Italy has been waiting over 30 days for a withdrawal request to be processed without any verification requests from the casino. Despite a history of successful withdrawals, the current process has stalled.
Spinanga Casino - Player’s withdrawal is delayed.
Opened
Current status
Waiting for player to reply
6d 19h 16m 35s
Spinanga Casino
Safety Index 8.3 HighCase summary
Discussion
Sensitive attachment
Sensitive attachment
2 days ago
Translation
To date they have just been stalling but more than 30 days have passed since the withdrawal request
I attach the last successful withdrawal
At the moment they have not requested verification of the person
Automatic translation:
Public
Public
4 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
4 hours ago
Dear Valospid,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
