The player from Italy requests a withdrawal made one month ago, yet she has not received the funds despite completing KYC verification. Communication with the casino has not resolved the issue.
Spinanga Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for Casino Guru to reply
6d 22h 28m 13s
Spinanga Casino
Safety Index:HighCase summary
Discussion
Public
Public
yesterday
Translation
So far there's been a lot of talk but no credit for the withdrawal.
KYC verification completed NOTHING HAS CHANGED
I attach a screenshot of the last conversation
Automatic translation:
Public
Public
3 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
3 hours ago
Dear Cleopax,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you accumulated your winnings with or without an active bonus?
- Could you please clarify the exact date when you requested the withdrawal?
- Have you made any successful withdrawals before?
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
