The player from Ontario had initiated a withdrawal of $300 on April 10th, 2026, but had not received the funds after two weeks. He had followed up with live support but had only received scripted responses without resolution. The issue was marked as resolved by the player, and the complaint was closed in the system. The resolution details were not specified, but the player confirmed satisfaction with the outcome. We remained available for assistance with any future casino-related issues.
Spinanga Casino - Player’s withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: C$300
Spinanga Casino
Safety Index 8.3 HighCase summary
Discussion
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2 months ago
Withdrawal of 300$ was initiated on April 10th, 2026.
i have followed up with live support, but am only receiving pre-scripted responses with no resolution.
As of April 29th, no withdrawal has been received.
Hoping casino guru can assist with giving the casino a nudge.
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2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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2 months ago
Please see my feedback to your inquiry below:
I have made successful withdrawals before (with the help of casino guru)
No KYC requirement on my account
No, bonus was accumulated with real funds
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2 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear InFrequentGambler,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Attila
