The player from Colombia had been waiting for two weeks for his withdrawal of €450, originally requested on June 25, 2025, with no updates on its processing. Despite his account being in good standing and previous withdrawals taking only five days, he faced delays and had now requested an additional withdrawal of €362. The issue was resolved when he confirmed that he had already received the withdrawals, leading to the complaint being marked as 'resolved' by the Complaints Team.
Spinanga Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €812
Spinanga Casino
Safety Index:HighCase summary
Discussion
Public
Public
6 months ago
Translation
I requested a withdrawal of €450 on June 25, 2025. These are real-money gambling winnings. Unfortunately, I haven't seen any progress on the withdrawal processing to date. The support team insists on my patience. The chat agents are empathetic, and they occasionally acknowledge that it's indeed a long time. They repeatedly tell me the same thing: that the withdrawal will be processed soon. But three weeks is a long time these days, especially in cryptocurrency, where transactions are normally instantaneous.
I just requested another withdrawal of €362. I'm not willing to play at this casino with these deportable conditions of treatment towards me.
My account is fine, meaning I can log in normally. My account doesn't need KYC verification, which is confirmed via chat. In the past, I've had successful withdrawals that have lasted a maximum of five days, so my concern about these current withdrawals is still under review. It's crazy.
I hope you can help me in this case, thank you very much.
pdf annex: https://drive.google.com/file/d/1aYmCB7FhhNqva9XIi92ry95UF8_iBk37/view?usp=drive_link
Automatic translation:
Public
Public
6 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Spinanga Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
- How long have you been a player at this casino, please?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
Sensitive attachment
Sensitive attachment
6 months ago
Translation
Hello Katarina
Withdrawals are pending, meaning the casino is still processing them, with no changes since the withdrawal request:
I have been playing at the casino since approximately February 2024:
Automatic translation:
Public
Public
6 months ago
Translation
Dear Katarina, thank you very much for your help. I know that filing a complaint puts casinos on the radar, allowing for fair treatment of users (of course, if the casinos care about being ranked well).
While Casino Guru recommends a maximum of two weeks before determining a withdrawal, there should be negative points for casinos that engage in these bad practices. This creates uncertainty and, to some extent, results in users not wanting to play at said casino.
As I mentioned in my complaint, cryptocurrency transactions are instant these days, and casinos can't justify absurd verifications, especially when there have already been successful withdrawals, as is my case.
Finally, and to reassure users who have similar complaints, I HAVE ALREADY RECEIVED THE WITHDRAWALS, and the complaint can be considered closed.
THANK YOU CASINO GURU!!!!
Edited
Automatic translation:
Public
Public
6 months ago
Hello,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
Best regards,
Katarina
Casino.Guru
