Spinanga Casino - Player's withdrawal is delayed.

I requested a €490 withdrawal on February 23rd, and to this day, I haven't received my funds. I've made multiple deposits at this casino without any issues, but when it comes to withdrawals, it's a completely different story.

I always withdraw in crypto, and my account was never subject to any verification requirements. However, every single withdrawal attempt has failed. The worst part? The withdrawal cancellation option, which makes it too easy to end up playing the funds instead of actually receiving them. It feels like the casino deliberately delays withdrawals, hoping players will cancel and lose their money.

Every time I contact customer support, they just send copy-paste responses that don’t actually help. No real answers, no solutions—just the same scripted messages over and over.

Dear fbanza,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Quando questionei no chat a verificação de conta disseram me que a mesma não era necessária, assim como indica no site .

Via email no suporte não obtenho qualquer resposta.

It's been 15 days.. thanks

Thank you for your reply, fbanza. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you have made successful withdrawals before?
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
• Did you accumulate your winnings with or without an active bonus?

Thank you.

Nunca fiz nenhum levantamento bem sucedido, só depósitos .

O estado do levantamento está "under review"

Sim, os ganhos foram através de bônus ativos .

A resposta é sempre a mesma ..

Está pago, passados 15 dias.

Obrigado pela ajuda .

Dear fbanza,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru