Spinanga Casino - Player's withdrawal is delayed.

Εχω κανει αναληψη εδω και μια εβδομαδα και δεν μου την περνανε ωστε να παρω τα χρηματα μου.Καθε φορα που μιλαω με την υποστηριξη λενε να περιμενω και οτι θα μιλησουν με το οικονομικο τμημη και δεν γινεται τιποτα.ΑΠΑΤΕΩΝΕΣ

Dear unew90,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Can you please clarify whether your withdrawal request has been pending for a week or if the casino always rejects it?
• Have you made any successful withdrawals before?
• Did you pass the verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Το αιτημα εκρεμει εδω και μια εβδομαδα και δεν το δεχεται ουτε το αποριπτει κανεις,δεν εχω κανει αναληψη στο παρελθον και ο λογαριασμος μου λεει οτι δεν χρειαζεται επαληθευση ουτε μου το εχει ζητησει καποιος απο την υποστηριξη απλα λενε να περιμενω και δεν γινεται τιποτα

Thank you for your reply, unew90. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Did you accumulate your winnings with or without an active bonus?
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Thank you.

Dear unew90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.