Spinanga Casino - Player’s withdrawal has been delayed.

I keep trying to withdraw my payment, but they keep saying it undeview and then decline it for no reason, so I have to start over again, it's as if they want me to spend it, stalling tactics.

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Dear Quinny,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Quinny,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Nope it got declined AGAIN the other day, this is the third time it's been declined without any reason, it will be 3 weeks soon.

I understand how frustrating it can be when your withdrawals keep getting canceled.

Please allow me to ask you a few questions so I can understand what could be the reason for the issue.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC (Know Your Customer) verification?
• Have you accumulated your winnings with or without an active bonus?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Please share a screenshot of your withdrawal history directly to this thread.
• Could you also please share screenshots of your communication with customer support (email and chat support) regarding the withdrawal delay?

Thank you in advance for your reply.

Dear Quinny,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.