The player from Greece had requested three withdrawals of 480€ each on 18/12/2025, but 16 days later, the funds had not been credited to his account. He noted that his account did not require verification. The complaint was closed due to the player's lack of response to the Complaints Team's inquiries and reminders. No further investigation or resolution was provided at that time. The player was informed that he could reopen the complaint if he chose to resume communication.
Spinanga Casino - Player’s withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: €1,300
Spinanga Casino
Safety Index:HighCase summary
Discussion
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3 weeks ago
Translation
Good evening
I have requested a withdrawal since 18/12/2025 and the money has not yet been credited to my account. I have requested 3 withdrawals 480-480-480. My account does not require verification and yet it has been 16 days since anything has happened.
Do you know what could be causing this?
Automatic translation:
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2 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 weeks ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you made any successful withdrawals from this casino before?
- What types of games did you play to accumulate your winnings?
- Did you play with or without a bonus? If you played with a bonus, kindly send me a link or a screenshot with the details.
- When was the last time the casino communicated with you regarding the delay in processing your payment?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 week ago
Dear Odysseaskosmas,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 days ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
