Spinanga Casino - Player's withdrawal has been delayed.

Stay away from this casino; it is terrible. You win, request a withdrawal, and they never deposit the money. Every day in the chat, they tell me the same exact things without ever saying when I will get paid. It has been 15 days, and all they give me are excuses. Really bad casino; they don't have the funds to pay out winnings.!!!!!!

Hello Leizi1981,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

They never asked me for verification.

money was not made using bonuses but with real money every day

I'm talking to them but they don't give me the money and they give me excuses every day.

???????

Hello Leizi1981,

Would it be possible to forward the communication between you and the casino to nikolas.b@casino.guru for further review?

Awaiting your response.

Regards,

Nick

Dear Leizi1981,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I haven't saved the conversation anywhere to send it to you. You took too long to respond to me and you haven't put the review I made of this particular casino, which is the worst I've ever played at.

Dear Leizi1981,

The reviews are not handled by the complaint department.

As your withdrawal is pending longer than the recommended waiting period, I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi Leizi1981,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done once they reply.

Dear Spinanga Casino, I invite you to engage in this discussion and help resolve the player's complaint. Could you provide additional details about the case? Please clarify the current status of the player's withdrawal request and when they can expect processing from your end.

I'm looking forward to hearing from you. If you have any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Dear Leizi1981,

We apologies for the inconvenience. Please ,note it is not in our interest to leave our customers unsatisfied with our website.

As we checked your account we can see you had attempted three withdrawal request. Later, all three withdrawal request were cancelled on 30th of December 2024. And amount was played, before we could check and proceed with your withdrawal requests.

We hope this helps clarify the matter for you.

Our team wishes you all the best for your future activities!

Best regards,

Spinanga team.

Thank you for your reply, Spinanga Casino.

Dear Leizi1981, can you confirm that you had deliberately gambled all your money away before we contacted the casino on your behalf and didn't inform us about it? I'm afraid, it is impossible to reinstate your lost balance if you spent it during your gameplay.

Do you have any other issues with this casino or can I proceed with the closure of this complaint?

Dear Leizi1981,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further. Considering that the player lost his disputed amount during the gameplay and it cannot be reinstated, we have no choice but to reject this complaint.

The player can reopen this complaint at any time if they need any more assistance.