Spinanga Casino - Player's winnings and progress are confiscated.

deposited $100. They had a 250% bonus offer.

The offer was tempting, but I learned that it was just a way to trap and scam people.

I found their reviews somewhat good.

I was lucky and played for two consecutive days, and I managed to complete almost 80% of the wagering requirement (35x).

After being away for several hours, I opened the site and found my balance was zero, even though I had $1,300.

I contacted their support several times, and they restored my balance, but they deleted the 80% wagering progress I had made and told me to start from scratch — this was the level I had reached.

I tried to explain to them, but it was useless. It felt like they knew that the more I played, the more I would lose everything, and I would never succeed again.

They are nothing but a group of thieves.

I learned my lesson: from now on, I will only play in very reliable and reputable casinos that truly care 

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to better understand your situation:

• Could you please specify what the real-money balance in your account currently is?
• Has the casino’s customer support explained why your bonus wagering progress could not be restored?
• What was the balance that the casino restored to your account after your complaint?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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My real money was 1323 usd

almost complete requirements wagering 35x

still few

suddenly my balance became 00

as soon contact support many times many persons

they did restored and returned reel balance 1323 usd but the wagering removed and aske to begain from zero

I had tried to explain my wagering over 70% but no body help me and ignored me

so what I do I played from zero and I lose all money

they were know I will complete wagging and I will win that’s why they played the wagering

Do you have any screenshots, chat transcripts, or emails from your conversations with the casino’s customer support regarding the restoration of your balance? If so, please kindly forward them to me at veronika.f@casino.guru.

However, I would like to note that if the restored funds were used for further play and your current balance is zero, we will unfortunately not be able to assist you with obtaining a refund.

I don’t want refund my money

I want warning the players don’t play this casino

Hello Fahadsv,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Fahadsv,

Thank you for sharing your experience and for your cooperation during this complaint. I understand your frustration with the situation.

Since you stated that you no longer wish to continue with this issue and are not requesting a refund or further assistance, we unfortunately cannot proceed with the complaint process. I will now close this complaint as rejected, as there is no further resolution we can pursue on your behalf.

Best regards,

Veronika