Spinanga Casino - Player's payments are delayed.

I am waiting for 1 deposit from 6 casinos, a total of €2250 has not been transferred yet.

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Dear Szilvi,

Thank you for reaching out and sharing your concerns with us. Unfortunately, based on the details you provided, I am unable to assist you at this time. I would greatly appreciate it if you could provide additional information to help me understand your situation better. Do I understand correctly that the casino hasn't paid your winnings? Could you please clarify when exactly you requested this withdrawal?

I look forward to your response.

Best regards,

Kristina

hI.my winnings haven't been paid out yet.I requested the payout on august 21

Thank you for your reply. I understand that this situation may be frustrating, but I would like to emphasize that we typically allow the casino two full weeks to process each payment. I will keep this complaint open, and should there be no progress by the end of this period, we will take necessary action. Let’s remain optimistic, and I hope to receive positive news regarding your withdrawal soon. I appreciate your patience and kindly ask you to keep me updated on any further developments.

okay then I'II wait

they paid normally

Szilvi, do I understand correctly that the casino has paid out all your winnings? Can we now close this complaint as resolved?

Dear Szilvi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru