Spinanga Casino - Player’s collection reward is delayed.

Seit Ende November 2025 habe ich eine hut Sammlung auf der genannten Seite vervollständigt . Leider kann ich diese aber nicht einsammeln da das System nicht erkennt das ich alle Hüte dafür habe. Seit dem höre ich vom Support auch nur das es an die zuständige Abteilung weitergeleitet wurde und man sich darum kümmern würde . Mittlerweile sind über 8 Monate vergangen und es ist lächerlich mit meine zustehende Belohnung nicht gut zu schreiben.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you completed any other collections at this casino before?
• Have you received any confirmation messages or notifications after completing the missions required to achieve each of the hats?
• When was the last time you contacted customer support regarding the issue with the progress bar for the collected hats being stuck?
• Please forward me the most recent communication between you and the casino's customer support regarding the missing reward at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika