The player from the Czech Republic closed a collection in December, but despite having the required cards, her account has not been credited with the promised PLN 425. She has been waiting since December for the issue to be resolved after reporting it via online chat and email.
Spinanga Casino - Player’s collection payout has been delayed.
Opened
Current status
Waiting for player to reply
5d 11h 39m 38s
Spinanga Casino
Safety Index:HighCase summary
Discussion
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4 days ago
The casino offers collections that reward you with a set amount for closing. In December, I closed one of these. As I added more cards, the number of cards I had increased, and finally, with the closed collection, I have a 6/10. The issue was reported via online chat and email. I've been waiting since December for the collection to be closed and the PLN 425 added to my account.
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2 days ago
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2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinanga Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please specify when these screenshots were taken?
- Could you please describe your play history in the casino in the last few months?
- Were you able to access your account using a different device or a browser and the issue persisted?
- Could you please specify what the disputed amount of zł425 represents in your situation?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Kzk1234 has 5d 11h 39m 38s to reply
Tomas is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
