Spinanga Casino - Player's account remains open despite closure request.

Ho fatto diversi tentativi chiedendo che mi venisse chiuso l account. Sto continuando a perdere soldi perché ho un problema si ludopatia. Non hanno eliminato o bloccato l account anzi mi hanno mandato ulteriori bonus e promozioni. In solo 3 giorni a novembre ho perso 1800 euro. Gradirei che mi venissero restituiti.

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Dear francy19,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion due to gambling addiction, the casino agrees not to reopen the account, except under specific circumstances.

Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika