Spinanga Casino - Player’s account is closed and withdrawals are delayed.

Dear CasinoGuru Team,

I am submitting a complaint regarding Spinanga Casino concerning a withdrawal request of €1,400.

The initial withdrawal was made on June 1st, 2025, but was rejected due to pending account verification (KYC). After completing the verification process as requested, I submitted a new withdrawal request on June 20th (500€), June 21st (500€), June 22nd (400€).

As of July 1st, 2025, the withdrawal remains under review with no further updates or payment made. Despite several attempts to resolve this matter with Spinanga's support, the issue remains unresolved.

Today, 4th of July, I tried to connect to my spinanga account, and the casino has blocked me from signing in!

I kindly ask for your assistance in mediating this case and ensuring the release of my funds.

Thank you for your attention and support.

Sincerely, 

A. Z.

[email address hidden by Casino Guru]

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To assist you better and to gain a clearer understanding of your situation, could you please provide answers to the following questions:

• Have you received any notifications or emails about the status of your withdrawal requests since they were submitted?
• Has the casino informed you about the reason why your account is blocked? Has the casino specified if your withdrawals will be paid out?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

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Thank you for your patience, and stay safe.

Dear agiszer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.