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HomeComplaintsSpinanga Casino - Player requests recovery of lost funds from closed accounts.

Spinanga Casino - Player requests recovery of lost funds from closed accounts.

Closed
Our verdict

Player stopped responding

Amount: €15,000

Spinanga Casino
Safety Index:High

Case summary

The player from Italy claimed that various casinos operated by Rabidi NV lacked the necessary licenses and that he had never won or received any funds from them. He sought to recover approximately 15,000 euros that he believed he had lost to these casinos. The issue was resolved as the complaint was rejected due to the player's lack of response to requests for additional information, which prevented any further investigation.

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11 months ago
Translation

Good morning,

I have played on many casino sites of Rabidi NV and other companies and I noticed that since last year they do not have any license to operate legally in the casino industry, in addition to this I have never won or received any money from these casinos I bring an example list of where I have played: Wazamba, 5gringos, Posido, Spinanga, Crownplay, Casinoly, Vegasino, Myempire, The punter, Bassbet, Bethall, Talismania, Supabet, Ohmyspins, Casinia, AmunRa, Wildrobin, OceanSpin, Legiano, Beteum, Tikicasino, Slotuna, BetAlRight, Spinsy, Kinbet, Frumzi, Viperwin, Wonaco, Duospin, GrandClub...

I would like to recover the money literally thrown away/donated to these fraudulent gambling houses. I hope you can help me also because the figures would be much higher but I am only entering 15,000 euros because I hope to be able to recover at least that, or not even half.

Automatic translation:
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11 months ago

Dear Donjoman,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.


Additionally, the casino has a license and even if they would not, they can operate anyway and it is the player's decision whether they register in the casino or not.

Best regards,

Nick

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10 months ago

Dear Donjoman,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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10 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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