The player from Ontario had a pending withdrawal of $2,250 submitted on October 6, 2025, but did not receive the funds after two weeks, despite the casino's policy stating three business days for processing. He had faced previous delays with withdrawals at Spinanga and was seeking assistance in resolving this issue. The complaint was transferred to a colleague for further assistance, and it was noted that the player marked the complaint as resolved, indicating that the issue had been addressed satisfactorily.
Spinanga Casino - Player is facing a delayed withdrawal.
Resolved
Our verdict
Case closed
Amount: C$2,250
Spinanga Casino
Safety Index:HighCase summary
Discussion
Public
Public
3 months ago
Hi Team,
I am seeking an inquiry into my withdrawal status under Spinanga Casino. I submitted my initial withdrawal for $2,250 on October 6, 2025. As of October 23, 2025 I have yet to receive funds.
The casino policy indicates 3 business days to process withdrawals.
I have previously withdrawn from Spinanga with issues due to delay of payment and have had success utilizing Casinogurus complaint feature to expedite this.
There are no known KYC restrictions on my account, the funds have been processing on the casino website with no resolution since initial withdrawal date.
Public
Public
3 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
3 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Could you please specify how much is your withdrawable balance on top of the amount currently pending?
- When was the last time you were in contact with casino support? Did the casino specify any particular reason for the delay?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
3 months ago
0$ remaining of withdrawal-able balances.
Casino support is unhelpful, and only provides generic feedback suggesting they are looking into delays but with no actionable results.
let me know if you need further information
Public
Public
2 months ago
Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Martina ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Public
Public
2 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear InFrequentGambler,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Martina
