Spinanga Casino - Player claims that payment has been delayed.

Spinanga Policy limits to withdrawls to $750 / day, $2250 per processing and $7,000 per month. Please note that Spinanga website indicates processing times of 3-5 business days.

I have been attempting to withdraw C$2,250 since March 12, and as of March 25th (9 business days) I have not received funds.

Historically, I have not had success reaching out to live-chat support for updates as they provide pre-generated responses that do not provide any substance to the issue.

Dear InFrequentGambler,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear InFrequentGambler,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Nick,

For your records, i confirm the following

• No Active KYC checks are required on my account;
• Funds have not been received, and are still pending;
• No approval has been provided for my withdrawals, they are stuck as processing

Please let me know if you need further confirmation to proceed.

Thank you InFrequentGambler for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear InFrequentGambler, I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done once they reply.

Dear Spinanga Casino, I'd like to invite you to join this conversation and help us resolve the player's complaint. Could you please share more information regarding the case? Please, specify the current status of the player's withdrawal requests and when InFrequentGambler can expect them to be processed from your side.

I'm looking forward to hearing from you. If you have any supporting evidence, please send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Dear all,

We apologize for the delayed reply.

Please be informed that the customer's withdrawals will be processed with the highest priority.

We apologize for any inconvenience caused by the delay.

Best regards,

Spinanga team

Good Morning Everyone,

Confirming as per the above that as of March 31st, all withdrawals have been processed and funds have been received.

Thank you to the Casino Guru team for the help and for Spinanga Casino for addressing the issue.

This matter can be considered closed.

Dear InFrequentGambler,

I'm glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Natalia

Casino.Guru