Spinanga Casino - Player believes that their withdrawal has been delayed.

Hello,

I would like to submit a complaint regarding a delayed withdrawal from Spinanga Casino. My withdrawal request has been pending for an unusually long time, even though I have completed all necessary verification steps.

I have contacted the casino’s customer support several times, and they keep assuring me that my withdrawal is "in the final stage." However, this status has not changed for quite some time, and I have not received any concrete update or payment yet.

I would appreciate your assistance in resolving this matter and ensuring that the casino processes my withdrawal as soon as possible.

Thank you for your help and time.

Kind regards,

*****

Dear ainigmatikos,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Important notice:

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If anything seems suspicious, contact us directly.

Stay safe.

Dear ainigmatikos,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Thank you for your message.

The withdrawal has not yet been received, and there have been no new developments so far. I have been in contact with Spinanga Casino’s support team, and they keep assuring me that my payment is in the final stage of processing.

I would appreciate any further assistance or updates regarding this matter.

Kind regards,

*****

Dear ainigmatikos, please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the canceled withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear ainigmatikos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru