The player from Spain requested to have his account canceled due to gaming issues, but the casino failed to process the request, leading him to place bets totaling 480€.
Spinalto Casino - Player's account request is unresolved.
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Waiting for Casino Guru to reply
3d 5h 44m 45s
Spinalto Casino
Safety Index 2.6 Very lowCase summary
Discussion
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1 week ago
Translation
I emailed the casino to cancel my account due to gaming issues, but they didn't cancel it, and I bet 480 because of the casino's inaction.
Automatic translation:
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4 days ago
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4 days ago
Dear jotam1976,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem.
First, I’d like to clarify the difference between account closure and self-exclusion:
- Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
- Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).
Could you please forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at veronika.f@casino.guru.
Thank you in advance for your cooperation.
Best regards,
Veronika
