The player from the Netherlands had repeatedly requested to have his account closed at Spinalto Casino, but it remained active despite the delays. He expressed concern about potentially losing more money while trying to prevent gambling. The Complaints Team engaged with the player to gather more information and assist in resolving the issue. The complaint was eventually marked as resolved after the player confirmed the matter had been settled. The resolution was acknowledged by the Complaints Team, who offered further assistance if needed.
Spinalto Casino - Player’s account closure request is delayed.
Resolved
Our verdict
Case closed
Amount: ??
Spinalto Casino
Safety Index:Fresh casinoCase summary
Discussion
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1 week ago
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1 week ago
Dear Mgur79,
Thank you very much for submitting your complaint. I’m sorry to hear about your issue with your account closure at Spinalto Casino.
To better understand the situation and assist you effectively, could you please provide us with the following details:
- Have you received any responses from the casino regarding your request? If so, please share the content of those communications.
- Have you tried contacting the casino through any other channels besides email?
- Could you please confirm whether you are still able to log in to your account?
Your cooperation in providing these details will help us investigate the case and work towards a resolution.
If you have any relevant communication or supporting evidence, please feel free to forward it to petra.h@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petra
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5 days ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Mgur79,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Petra
