The player from Mexico is facing repeated rejections of his withdrawal requests at SpinRio casino despite providing all required bank details and documentation. The casino informs him that his bank account cannot be used but does not provide a specific reason, instead insisting he open a new payment method, which he finds unacceptable. He seeks assistance in resolving this issue and processing his withdrawal.
Spin Rio Casino - Player's withdrawal is being delayed.
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Current status
Waiting for player to reply
5d 23h 6m 53s
Spin Rio Casino
Safety Index 8.7 HighCase summary
Discussion
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12 hours ago
Translation
I am filing a complaint against SpinRio casino due to the inability to withdraw my funds.
I made a deposit using my bank account and then tried to withdraw my balance using the same method, as required by standard casino policies.
However, my withdrawal requests have been repeatedly rejected without a clear or valid explanation.
I provided my bank details, including CLABE and SWIFT code, since my account is in Mexico, where IBAN is not used. I also sent the requested supporting documentation.
After this, I was informed that my bank account "cannot be used", but I was not given any specific or technical reason.
Instead of resolving the issue, the casino is now forcing me to open a new payment method (Skrill or Neteller), which I didn't use to make my deposit. This is unacceptable and seems like an attempt to block or delay my withdrawal.
I have contacted support on multiple occasions, but I only receive vague answers and now they have stopped responding altogether.
I am simply requesting to withdraw my own funds to my original payment method.
I request Casino Guru's assistance in resolving this issue and ensuring that the casino processes my withdrawal fairly and without further delay.
Automatic translation:
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54 minutes ago
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53 minutes ago
Dear cesar_julio92,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue. It's important to understand that the casino doesn’t have complete control over the payment methods that are offered. There are several factors that can affect this, such as the licensing authority, geographical location, contracts with payment providers, and bank restrictions. Just because a payment method is available for deposits, it doesn’t necessarily mean it will be offered for withdrawals as well. Additionally, payment methods can be discontinued at any time, and unfortunately, casinos may be limited in their ability to offer certain payment options to their customers.
It would be best to use the alternative payment methods mentioned by the casino.
- Could you please let me know when you first requested your withdrawals?
- Is your account fully verified?
- Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here.
I hope we will be able to help you resolve this issue. Thank you in advance for your reply.
Best regards,
Jean
