Spin Rio Casino - Player's withdrawal is being delayed.

Estoy presentando una queja contra el casino SpinRio debido a la imposibilidad de retirar mis fondos.

Realicé un depósito utilizando mi cuenta bancaria y posteriormente intenté retirar mi saldo utilizando el mismo método, tal como lo exigen las políticas estándar de los casinos.

Sin embargo, mis solicitudes de retiro han sido rechazadas repetidamente sin una explicación clara o válida.

Proporcioné mis datos bancarios, incluyendo CLABE y código SWIFT, ya que mi cuenta está en México, donde no se utiliza IBAN. También envié la documentación solicitada como soporte.

Después de esto, se me informó que mi cuenta bancaria "no puede ser utilizada", pero no se me dio ninguna razón específica ni técnica.

En lugar de resolver el problema, el casino ahora me está obligando a abrir un nuevo método de pago (Skrill o Neteller), el cual no utilicé para realizar mi depósito. Esto no es aceptable y parece un intento de bloquear o retrasar mi retiro.

He contactado al soporte en múltiples ocasiones, pero solo recibo respuestas vagas y ahora han dejado de responder por completo.

Simplemente estoy solicitando retirar mis propios fondos a mi método de pago original.

Solicito la ayuda de Casino Guru para resolver este problema y asegurar que el casino procese mi retiro de manera justa y sin más demoras.

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Dear cesar_julio92,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue. It's important to understand that the casino doesn’t have complete control over the payment methods that are offered. There are several factors that can affect this, such as the licensing authority, geographical location, contracts with payment providers, and bank restrictions. Just because a payment method is available for deposits, it doesn’t necessarily mean it will be offered for withdrawals as well. Additionally, payment methods can be discontinued at any time, and unfortunately, casinos may be limited in their ability to offer certain payment options to their customers.

It would be best to use the alternative payment methods mentioned by the casino.

• Could you please let me know when you first requested your withdrawals?
• Is your account fully verified?
• Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here.

I hope we will be able to help you resolve this issue. Thank you in advance for your reply.

Best regards,

Jean

Dear cesar_julio92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru