HomeComplaintsSpicy Jackpots Casino - Player's withdrawal is delayed.

Spicy Jackpots Casino - Player's withdrawal is delayed.

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4d 12h 2m 19s

Spicy Jackpots Casino
Safety Index:Very low

Case summary

The player from Germany has been waiting for two weeks for a withdrawal to be processed despite having a verified account and confirmation that everything is in order. Previous withdrawals were completed within 10 days, but she believes her current withdrawal is being withheld.

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3 days ago
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Account verified. Withdrawals have already been processed. They state a processing time of 7-21 days, but even though I've had confirmation for a week that everything is in order, the withdrawal hasn't been initiated and, in my opinion, is being withheld. Previous withdrawals were €100/€300 and were completed within 10 days.

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Public
2 days ago

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2 days ago

Dear Catwomen99,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we’ve received many complaints about delayed withdrawals from this specific gambling establishment. Despite numerous cases submitted, the casino has decided to adopt a No Reaction Policy approach in response to all our attempts to negotiate any issues.

I can only imagine how frustrating it must be to wait for your money without any feedback on when you’ll receive it, and I genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petra.h@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards

Petra


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Waiting for approval
2 days ago
deTranslationgb
Waiting for approval

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