Spicy Jackpots Casino - Player's account has been closed unexpectedly.

am making a formal complaint regarding the handling of my account.

I repeatedly requested that my account be closed over a period of more than two years, but those requests were not acted upon.

I recently won £2,300 and submitted a withdrawal request. While checking the status, it continued to show "final process." When I later tried to log in, I found that my account had been closed. I contacted your live chat service and was informed that "higher management" had closed my account, without any prior notice or explanation.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hi it was slots I was playing .

Yes passed all the verification process had been playing for about 3 years and had also won and recieved winnings before .

I won the money without a bonus .

They just closed my account even tho it was show withdrawal in process

Thank you for your response.

Unfortunately, we have reached a point where we are unable to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation. However, this casino has 10+ cases closed as "No Reaction Policy," which clearly shows that it is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand that this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could change the casino’s approach.

Regrettably, we have no other choice since it seems to be a common practice for Spicy Jackpots Casino to completely ignore our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives, as well as with affiliate team members. Unfortunately, all efforts to resolve any issues have died as the complaints grew in numbers. We strictly recommend staying away from Spicy Jackpots Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Best Regards,

Attila