Spicy Jackpots Casino - Player's account has been closed unexpectedly.

am making a formal complaint regarding the handling of my account.

I repeatedly requested that my account be closed over a period of more than two years, but those requests were not acted upon.

I recently won £2,300 and submitted a withdrawal request. While checking the status, it continued to show "final process." When I later tried to log in, I found that my account had been closed. I contacted your live chat service and was informed that "higher management" had closed my account, without any prior notice or explanation.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila