SpellWin Casino - Player’s withdrawal has been delayed.

I am a verified player from Germany. I have a pending withdrawal of €500 that has been stuck for over 20 days. On March 31st, during a live chat session, the support agent named "Wren" explicitly admitted that the payment was scheduled for release but failed due to a technical error on the casino's part.

Despite this admission and several follow-ups, the casino has failed to process the payment manually or provide a Transaction ID. I have documented the entire 50-minute chat where the error was admitted. The casino is currently ignoring my formal emails. I am requesting the immediate release of my funds.

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Dear matte,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina