SpellWin Casino - Player's withdrawal has been delayed and cancelled.

Hello,

I would like to ask your advise for a withdrawl problem i have with spellwin casino.

I made a withdrawl 20.2.26. The withdrawl were pending 13 days and then 5.3.26 they cancelled it without any notice or explanation.

I contacted their chat and i was told they had a technical problem. I were then advised to make the withdrawl again.

I made a new withdrawl request 5.3.26 and now it is pending again.

My KYC procedure is ok and my withdrawl amount was reduced to match their bonus terms. Their usual withdrawl time is 3 business days. So, 13 days is ridiculously long time to process a withdrawl.

My question now is what stops them to do this all over again? Keep the withdrawl pending and then after 13 days cancel it again? Reason: technical problem.

There is nothing i can do about it. This is not normal casino behaviour. I would not want any other player to have to go trough this process.

Thank you.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past using the same payment method?
• When have you passed account verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas