Spassino Casino - Player's winnings are delayed.

Hello,

I won the tournament 22.03.2026 spassino casino, playson,,Big sunday blast second place, but the casino does not transfer the money, says that it does not receive news from playson and keeps saying that they will inform me about the money. I am attaching photos with the correspondence and the winnings, please help solve the problem.

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Dear Art2222,

Thank you very much for submitting your complaint. I’m sorry to hear about the delay in receiving your tournament winnings.

To better understand your situation and assess the case properly, I would like to ask you a few additional questions:

• Was this tournament entered using real money, a bonus, or free entry?
• Could you please specify what exactly the casino communicated to you about waiting for Playson? (e.g. emails, chat messages)
• Has the casino provided you with any estimated timeframe for when the winnings should be credited?

If possible, please attach all relevant communication (emails, chat transcripts, screenshots), or feel free to forward everything to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Art2222,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petronela