Spartans Casino - Player believes that their withdrawal has been delayed.

I deposit money a lot but I lose I just withdraw some my money comeback but they don't accept and VIP support telegram do not reply me

I can CC my mail to your email

Please help me if you can help can you request service cost

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear numznwzz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

now over 15 day

Dear numznwzz,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Support Team,

I have not received any funds at all. Your team has only told me to keep waiting, even though other users are able to use the withdrawal service normally.

Please investigate my case properly and provide me with a clear update as soon as possible.

Best regards,

numznwzz

Dear numznwzz, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla M.

Today let me send to you

Dear Karla,

Thank you for your response. Please find my answers below.

I initially deposited approximately USD 200,000. After losing part of the balance, I withdrew around USD 90,000, and that withdrawal was processed successfully.

Afterward, I received an email asking me to contact the VIP Support team. The VIP Support team offered me a 10% bonus if I deposited another USD 100,000. I clearly declined the offer because I am a genuine high-stakes player and I am not interested in bonuses or promotional offers.

I later deposited an additional USD 100,000 and continued playing. I managed to win back a significant amount, but after that, I was no longer able to contact the VIP Support team. The live chat only provides automated AI responses, and whenever I send an email, I receive the same repeated generic message without any real assistance.

Regarding KYC, I submitted all the requested documents a long time ago, but my account has still not been verified, and I have not received any proper update about the verification status.

I played slot games only. I normally play at the maximum bet level, as this is how I play at other online casinos and physical casinos as well. I am an experienced real-money player and do not play mainly for bonuses.

I decided to try this casino after seeing news about its sponsorships and believing that it was a financially strong and reputable company. I did not expect to encounter this kind of situation.

I will send you all relevant email communications, screenshots, betting history, and details of my winnings by email so that you can review the complete case.

Thank you very much for your assistance. I sincerely hope you can help me resolve this matter.

Best regards,

numznwzz

i already send email to you

attach image history and user password for login

they are scammer 100%

Dear numznwzz,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina, (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear numznwzz,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear about the issue you have with the casino.

I will now contact Spartans Casino outside this complaint thread and let you know any new information once I receive it.

Thank you for being patient

Dear Martina,

Thank you for taking over my complaint and for contacting Spartans Casino on my behalf.

I appreciate your assistance and will wait for any further updates. Please let me know if you need any additional information, documents, or evidence from me to support the investigation.

I sincerely hope the casino will cooperate and that this matter can be resolved fairly as soon as possible.

Kind regards,

numznwzz

this is owner spartans.com.

https://www.instagram.com/popular/gurhan-kiziloz/

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear numznwzz,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, - I recommend you contact the ADR – an alternative dispute resolution service (https://anjouangaming.com/resources/authorized-adr-providers/) and submit a complaint to them. It collaborates with the Gaming Authority and has better options and tools to help players. The next step would be contacting the Anjouan Gaming Authority itself.

You can find more about their complaint resolution process HERE, and general information regarding complaint processes with regulators HERE.The Gaming Authority has more options and tools to help players.

I am sorry I could not be of more help on this occasion.