Solcasino.io - Player's KYC verification is blocked due to technical issues.

Unable to complete mandatory KYC verification - website technical malfunction preventing account access

I am experiencing a echnical issue with Solcasino.io that prevents me from accessing my account and completing the required KYC verification process.

The Problem:

When attempting to log into my account, the system displays a mandatory KYC verification requirement

I click the "Proceed to KYC" button as instructed

The page enters an endless loading state and never progresses

This completely blocks access to my account and any funds

Troubleshooting Attempted:

Tested multiple web browsers (Chrome, Firefox, Safari, Edge)

Tried different devices (desktop, mobile, tablet)

Used different internet connections (home WiFi, mobile data, public WiFi)

Cleared browser cache and cookies

Disabled ad blockers and browser extensions

The issue persists across all platforms and connections, confirming this is a server-side problem

Support Response:

I contacted Solcasino.io customer support regarding this technical issue. Unfortunately, their support team has been unresponsive and unwilling to provide assistance or alternative solutions for completing the KYC process.

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Solcasino.io. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Do I understand correctly that you can access the casino website in general, but the verification tab is not loading?  
• Can you provide screenshots or any evidence of the technical issue?
• When were you requested to verify your account?
• When did you first notice this issue happening? Did it occur right away when you clicked to "Proceed to KYC" button?
• What channels of communication did you try to contact the support to report the problem?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear evaristomat,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru