The player from Germany had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player faced repeated delays and cancellations of withdrawal requests at Snatch Casino, with issues related to payment processing and provider problems. After prolonged communication, the casino confirmed that they had resolved a banking system error and processed new withdrawal requests, but the player later canceled pending withdrawals to continue gameplay. Due to the player's lack of response to follow-ups, the complaint was closed at that time.
Snatch Casino - Withdrawal of player's winnings has been delayed.
Closed
Our verdict
Player stopped responding
Amount: €7,500
Snatch Casino
Safety Index:Very highCase summary
Discussion
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4 months ago
Translation
Please help me
Withdrawals are not accepted or processed by Snatch Casino.
Emails are not answered.
I was able to successfully make a withdrawal via bank transfer, but afterwards the bank transfer option was removed during the withdrawal process, which had worked previously.
I would currently like to withdraw €2500.
I then tried to withdraw using my Jeton Wallet, but it is blocked.
Alleged problems with the provider.
A payment of €800 was initially approved via bank transfer on December 1, 2025, but then cancelled days later. The amount was not paid out.
I am verified and have not used any bonus.
Any type of payout will be blocked and not accepted on the website.
Please help me here
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4 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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4 months ago
Dear Realist92,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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4 months ago
TranslationThe casino offers bank transfer as a deposit method; therefore, withdrawals should also be via bank transfer, as both deposits and withdrawals should use the same payment method.
However, this option is no longer available for withdrawals, even though bank transfer was available until recently. It is no longer.
Alleged problems with the provider.
Recently, all withdrawals at Snatch Casino were rejected outright and could not be requested for withdrawal.
And this is despite the fact that a payout via bank transfer has worked in the past.
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4 months ago
Dear Realist92 and Casino Guru,
Thank you for bringing player's concern to our attention. Several transaction attempts from the player were canceled on the side of the payment processor. At this moment we are discussing potential causes of this with them.
Unfortunately, the player has used their funds fully on December 4th during normal gameplay before we could come up with a solution to their issue.
Respectfully,
Snatch Casino Representative.
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4 months ago
TranslationSnatch Casino is currently offering bank transfers again for withdrawals.
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4 months ago
Dear Realist92,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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4 months ago
TranslationThere are currently payments that still need to be processed and approved.
I hope these will be processed and paid out promptly by Snatch Casino.
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4 months ago
TranslationCurrently, 3 payouts are awaiting review and are not being processed.
Perhaps Snatch Casino will address this soon.
Fortunately, the balance is currently at €11,000.
Hopefully, further payouts will be processed and released smoothly by Snatch Casino.
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4 months ago
TranslationUnfortunately, there has been no change in the payouts so far.
Snatch Casino informed me that payouts would be made within 72 hours, but this is not being adhered to by Snatch Casino.
No response is still being given to the aforementioned email addresses:
finance-team@snatchcasino.com
Info@snatchcasino.com
support@snatchcasino.com
I am currently very worried about when I will receive my money.
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4 months ago
TranslationSnatchCasino recently made a successful payout.
But now SnatchCasino is cancelling new payouts again without giving a reason!
The provider is not the problem; Snatch doesn't process the withdrawal for several days, and then cancels the withdrawals after a few days!
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4 months ago
TranslationWithdrawals have been requested again. You can approve and process them today. Thank you, SnatchCasino.
I will continue to report on whether payments are made.
Best regards
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4 months ago
Hello Realist92,
We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.
Thank you for your understanding and ongoing patience.
Best regards, Casino Guru
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3 months ago
TranslationWithdrawals have been working recently, which is great.
Since December 27th, there are again withdrawals pending approval; it would be great if SnatchCasino could approve and process them promptly.
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3 months ago
Dear Realist92, thank you for your response. Could you please confirm how much do you currently need to withdraw? Are there still issues with the withdrawals?
Thank you in advance for your reply.
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3 months ago
TranslationHello, there is still €9000 in my player account, and I would like to withdraw €8000.
I would like to leave €1000 in the player account.
The withdrawal limit is €500 per withdrawal at SnatchCasino, so unfortunately this will take some time.
SnatchCasino has already successfully paid out this week.
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3 months ago
TranslationThere are currently 3 pending payouts, plus €5500 in the player's account.
SnatchCasino has recently approved and processed withdrawals; I will gladly keep you updated.
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3 months ago
Dear Realist92,
It looks like the remaining withdrawals should be processed without any issues.
Would you agree to have this complaint marked as resolved?
Of course, if any further complications arise, you’re always welcome to contact us again—either to reopen this case or submit a new complaint.
Best regards,
Attila G.
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3 months ago
TranslationI am currently still waiting for the same 3 payments; I will inform you once they have been made.
After that, I would say the case can be closed for now.
Can this be reopened if problems arise?
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3 months ago
TranslationUnfortunately, this is bad news.
After 3-4 days, SnatchCasino, after confirming today that everything would work, has cancelled all my withdrawals!
The payout method is now different for bank transfers, and I had to request new payouts.
Apparently, there are more problems with the provider.
Unfortunately, this is not reliable; please do not close the case!
I have not received any payments since January 1, 2026.
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3 months ago
Dear Realist92 and Casino Guru,
The information provided was correct and, unfortunately, there was an error in the banking system that affected the latest batch of withdrawals. However, we see that the player has made new requests, which were already processed. At the moment, no pending withdrawals remain and the player can create new ones if they wish.
Respectfully,
Snatch Casino Representative.
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3 months ago
TranslationNew payments have been requested.
I would appreciate a prompt payment and will gladly keep you updated.
Best regards
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3 months ago
TranslationThe error has been resolved; I can log in again.
Everything OK.
Payments are still being processed 🙂
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3 months ago
Dear Realist92 and Casino Guru,
At the moment, the player has decided to cancel their latest withdrawal requests to use the funds in gameplay. As such, no current pending requests remain and the remaining balance is below the minimum withdrawal amount.
We thank the player for cooperation during the withdrawal process.
Respectfully,
Snatch Casino Representative.
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3 months ago
Dear Realist92, could you please confirm whether you still have any outstanding balance you would like to withdraw?
Alternatively, we will be forced to close this complaint.
Thank you in advance for your reply.
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3 months ago
Dear Realist92,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
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1 month ago
We’ve reopened this complaint at the request of Realist92. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.
Dear Realist92, could you please update us on the status of your withdrawals?
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1 month ago
TranslationHello, the payouts are currently pending. I hope they will be processed successfully and promptly and not cancelled again.
I will report as soon as there is news.
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1 month ago
Dear Realist92 and Casino Guru,
We would like to note that the funds at withdrawal are not related to the concern at question since all funds were used at the time. The player has made new deposits and created withdrawal requests from those winnings less than 24 hours ago. As such, the initial complaint is not related to the funds currently on withdrawal.
The withdrawals are processed in accordance with the posted Snatch Terms and Conditions.
Respectfully,
Snatch Casino Representative.
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1 month ago
Dear Realist92 and Casino Guru,
Unfortunately, the player has elected to cancel their withdrawals prior to completion of the standard processing timeframe. At the moment, there are no pending withdrawal requests remaining.
Respectfully,
Snatch Casino Representative.
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1 month ago
TranslationSnatch Casino was right about that, but now the balance is at €12,000 and there are withdrawals pending.
Hoping for a timely resolution 🙂
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1 month ago
TranslationCurrently, there are 3 payouts that have been requested. Should these and further payouts be approved promptly, I will keep you updated here and report positively.
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1 month ago
TranslationThere are still 3 payouts pending, some of which have been waiting for 3 days.
Hope Snatch Casino removes this quickly 🙂
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1 month ago
TranslationSnatchCasino has processed and approved withdrawals today.
The current balance is €7500.
I hope further payouts work as well; I will continue to report back.
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1 month ago
Dear Realist92,
It looks like the remaining withdrawals should be processed without any issues.
Would you agree to have this complaint marked as resolved?
Of course, if any further complications arise, you’re always welcome to contact us again—either to reopen this case or submit a new complaint.
Best regards,
Attila
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1 month ago
TranslationSince there have always been delays in the past, it would be important to me not to close it for the time being.
Thank you
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1 month ago
TranslationUnfortunately, payments are again awaiting approval, and have already been pending for significantly longer than 72 hours.
The problem here is not with the provider, but with SnatchCasino, as they are not yet approved.
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1 month ago
TranslationSome payouts had previously worked smoothly.
Unfortunately, payouts have been pending for about a week now.
It is up to SnatchCasino to approve these requests, which unfortunately are simply not being processed.
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1 month ago
Dear Realist92 and Casino Guru,
The withdrawals are being processed in full accordance to Snatch Terms and Conditions:
7.8. Withdrawal processing times depend on the payment providers and methods Players use. Usually it can take up to 72 hours but not limited. Once a withdrawal has been processed successfully and released, a time period will apply depending on the payment method being used.
As several requests were made towards the end of the banking week using a method involving banking system, a part of them was processed successfully on Friday, while the remainder was awaiting confirmation from the bank until the next business day, which is Monday. Two withdrawals, up to maximum daily limit, were processed successfully on Monday and the remaining one is expected to be completed today.
At the moment, 10 withdrawal requests have been processed in 8 business days / 12 calendar days since the first request was made by the player.
Respectfully,
Snatch Casino Representative.
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1 month ago
TranslationThere are currently 3 pending payouts.
We can hope for a timely resolution this time.
Have a nice day 🙂
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1 month ago
Dear Realist92,
Thank you for your response. Please let us know as soon as you have any updates.
Thank you in advance.
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1 month ago
Dear Realist92 and Casino Guru,
We are happy to update that all relevant withdrawals have been completed successfully. The player's balance is currently empty.
Respectfully,
Snatch Casino Representative.
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1 month ago
Dear Realist92,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
