Snatch Casino - Withdrawal of player's winnings has been delayed.

Good morning,

I am contacting you again with a problem regarding SnatchCasino.

Yesterday I deposited €21, something around 540 crowns.

I was very lucky and won €1400 from a bet of €0.4. I put €999.98 in the withdrawal (Daily withdrawal limit is €1000) and with €400 I enjoyed playing in the casino and even though I lost €400, I'm fine with it.

I wrote to support and the first time the agent disconnected me and the second time he wrote to me that he didn't see the money in the account.. Well, of course, when it's in the withdrawal. I was told that the withdrawal was being worked on, so I waited. I woke up a moment ago and wrote to support again what was going on, because I really need the money and they wrote to me that it was being worked on again. Then I started reading reviews on SnatchCasino and I was horrified that people are waiting for their money for 14 DAYS if not several months and the Casino is able to process a deposit within 10 seconds? This is ridiculous.

I deposited via BITCOIN and I am withdrawing via Bitcoin. My withdrawal is still being processed and I am sure that if someone does not help me or they do not see this message here, I will never see my money. I have already solved this withdrawal problem here once and as I wrote to you, I had the funds the very next day.

I didn't play with any bonus money and I didn't have any bonus money in my account either, I deposited €20 and rolled it over 3 times as per their terms and conditions and I am a verified KYC user, I was verified before snatch switched to a new design and if they want another KYC (which they shouldn't, I don't see any reason why) then I have no problem with that and I will send them the documents again. As I say, everything should be in the email.

I am sending all the photos in the attachments.

Another thing is that support wrote to me that I cannot be excluded from the game until the withdrawal is processed. This seems absurd to me and that is why I am contacting you.

Thank you and please help

Best regards

Wenceslas

Dear KennyCZ,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Thank you, my KYC has been verified for a long time, if they don't reply by Wednesday (Their support told me that the maximum waiting time is 72 hours) I'll write here again, these casino practices usually annoy me, they just want players to cancel their withdrawal and lose it, and I'm telling you straight up that this won't happen.

Today another problem occurred, the casino canceled my withdrawal and they are investigating the fairness of my game, they must be kidding me, right? I played fair and I play fair, it should take up to 14 days.. that's a joke! They want me to lose money, please help, this is a scam calling to heaven

Please close this complaint, the worst casino I have ever seen. I curse them and their families.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.