Snatch Casino - The player's withdrawal is delayed.

I played for the first time and I'm not able to cash out. I already checked my account through the website and everything is ok. I try to contact support and they don't tell me anything. They sent me an email asking for more documents, I already sent them and they never answered me again. My withdrawals are still pending. This is nonsense. I want to get it out. I've always played in every casino and never had this problem. I can't solve

Hello Deboraoli,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Snatch Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

My account has already been verified from day one.

But my withdrawals have been pending for 4 days now.

By email they asked me for information about my bank account, I sent it twice and nothing.

No documents were rejected; so much so that my account is verified. But the looting doesn't fall.

I've always played in every casino and never had a problem, it falls right away

This is nonsense. My bank account is from Nubank, and everyone knows that a few days ago Nubank blocked the app's print function.

I am asking as a requirement for my withdrawal that I enter the application and take a print.

They are doing this on purpose. Oh, it's absurd. I want to cash out

Hello Deboraoli,

The withdrawal process may take up to 14 days anyway which still has not passed based on your previously given information.

Please try to contact your bank to request such document or a confirmation that such documents can't be provided by them in order to finish the verification and let us know the outcome.

Dear Deboraoli,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.