The player's deposit did not arrive for unknown reason. The complaint was resolved as the player's deposit got credited.
Snatch Casino - The player's deposit did not arrive.
Resolved
Our verdict
Case closed
Amount: €20
Snatch Casino
Safety Index:Very highCase summary
Discussion
Public
Public
2 years ago
Translation
Hello,
Deposit was not credited to me. Been waiting for 4 days now. My bank has confirmed that the money was successfully transferred on the first day.
The deposit was €20.
Casino emailed me on my payment screenshot that the payment was not for their casino.
But I am absolutely sure of this.
Unfortunately I could not find any contact details for the payment provider, otherwise I would like to contact them to confirm.
LG
Automatic translation:
Public
Public
2 years ago
Dear neiliyoo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Public
Public
2 years ago
TranslationThe deposit was never credited to me. Still better than losing the money.
LG
Automatic translation:
Public
Public
2 years ago
Dear neiliyoo,
Did you forward the payment confirmation to the casino? If yes, what did they respond to it?
