The player from Germany requested a withdrawal 7 weeks ago and is frustrated by the casino's processing limit of €500 per week, which would result in a payout period of over a year for his entire balance. He finds this withdrawal rate unfair and expects a quicker resolution.
Snatch Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for Casino Guru to reply
4d 0h 53m 2s
Snatch Casino
Safety Index:HighCase summary
Discussion
Public
Public
6 days ago
Translation
I have a lot of money in the casino, but I can't withdraw it. Only €500 is processed per week. At this rate, it will take well over a year for my entire balance to be paid out. I consider this withdrawal rate extremely unfair and expect my balance to be paid out within at least a few months. Waiting over a year is ridiculous.
Automatic translation:
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3 days ago
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3 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- How many pending withdrawal requests are currently in your account?
- When was the last time you received your winnings from this casino?
- How long does it usually take for a withdrawal request to be processed and paid out?
- Have you contacted customer support to ask about the possibility of speeding up the processing of your payments? If so, what was their response?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
