Snatch Casino - Player’s withdrawal has been delayed.

I have been playing on this casino for some time,lost some moneys during the weeks\months i have been paying,finally i managed to win i done a withdrawal request, i asked customer support why is taking so long for my withdrawal to approved! [ i had to beg them to approve my withdrawal] still the same message unhelpfull message. 24/72 hours,where it says instant withdrawals.

Please casino guru have a look on this,thank you.

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Dear razvy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear razvy and Casino Guru,

We can confirm that the player currently has two pending withdrawals, created on September 6th and 7th, respectively. We wish to remind the player that withdrawals are processed in accordance with published Terms and Conditions of Snatch Casino:

7.8. Withdrawal processing times depend on the payment providers and methods Players use. Usually it can take up to 72 hours but not limited. Once a withdrawal has been processed successfully and released, a time period will apply depending on the payment method being used.

We wish to additionally note that the player has previously had two withdrawals at Snatch in August, both of which were completed within the normal 72-hour window. As such, it is surprising for us to see a complaint before the normal timeframe has elapsed. We kindly ask the player for patience during withdrawal process and ask to refrain from canceling a withdrawal request and re-creating it as it may cause further delays in processing.

Respectfully,

Snatch Casino Representative.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear razvy,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Jean