The player from Japan filed a complaint against Snatch Casino over delayed KYC verification and unpaid withdrawals. Despite submitting all required documents in May, the player received no timely responses and had to follow up repeatedly over several months. Casino Guru’s analysts mediated the case, urging the casino to expedite verification and payments. After multiple delays, Snatch Casino confirmed that the KYC process was completed and withdrawals were being processed. Eventually, the casino stated that all funds had been paid, but the complaint was closed as rejected since the player did not confirm receipt of the withdrawals.
Snatch Casino - Player's KYC verification is delayed.
Closed
Our verdict
Unjustified complaint
Amount: $14,072
Snatch Casino
Safety Index:Very highCase summary
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