Snatch Casino - Player's KYC verification has been delayed.

I've been trying to complete the kyc verification for the past 3 months but still no result..The keep asking for documents which I sent immediately but it takes them more than a month to reply to..The last document they asked for was a screenshot of a crypto transaction to their casino which I sent on 18th of August and still no response...It feels like they just make fun of me at this point..I just want to get over this and never have to deal with them again...

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify which documents you sent to the casino for verification so far? Have all your documents been approved by the relevant department?

How many deposits have you made into this casino? Which payment methods have you used?

Have you made any successful withdrawals from this casino before?

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

I've sent a photo of my id, then a photo of me holding the id with their casino visible on the background and then a screenshot of a transaction from my crypto wallet to their platform...They haven't responded yet on the screenshot of the transaction and it's been a month since I sent it..The id was verified Im assuming.. I've made 3 or 4 deposits using my credit card and via crypto... I've made 1 successful withdrawal it was something like 25€..I just wanted to see if it was ok at that time or if they would have asked for some sort a verification..which they didn't... I've only played slots..no live casino and no sporting bets...Thanks in advance!!

Dear Koro1892 and Casino Guru,

Thank you for bringing the player's concern to our attention. Upon further review of provided documentation, KYC department was satisfied with provided information and completed player's verification earlier today. We thank the player for their cooperation in this process.

Respectfully,

Snatch Casino Representative.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Koro1892,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika