Snatch Casino - Player’s deposit has been delayed and funds may be confiscated.

I deposited money using their moonpay option which states has a $30 minimum to use. They stated after the money was deposited that I deposited under the minimum and they had to locate my transaction. Its been 6 days now and theyre now stating they may not be able to give me my funds.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Snatch Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share a screenshot from the casino's cashier section detailing the minimum deposit amount instructions?
• Could you please share the transaction hash so we may independently check the transaction's status?
• Was it your first deposit in the casino using this payment method?
• When was the last time you were in contact with casino support regarding the incident?
• Could you please share with me any recent communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here. Please make sure the sender and recipient information are visible.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

This was the first time ive ever tried depositing money with this casino. I was in contact with them earlier today, but for the last 6 days all they've said was it was under review. Today they told me its possible I dont receive my funds at all. Email transcripts were sent over email



Dear Losty,

It took us some time to contact your payment provider regarding your transaction and verify all the details. The funds have now been credited to your balance. We apologize for the inconvenience.

Respectfully,

Snatch Casino Representative.

Thanks to the casino representative for the update.

Dear player,

Could you please confirm your deposits were credited? May we consider the issue resolved?

Please let me know.

Dear Losty,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello to both parties.

After receiving proof of the deposit being credited to the player's account from the casino representative outside via email, we decided to close the complaint thread even without the player's direct confirmation.

Dear Losty,

We'll go ahead and mark the complaint as 'resolved' in our system. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru