Snatch Casino - Player’s account is inaccessible.

The casino appears to have been closed for two days. I'm attaching a screenshot. Can you please check what's going on?

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Snatch Casino.

I checked the website, and the issues still seem ongoing.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain whether there is any balance or pending withdrawals on your account?
• When was the last time you were in contact with casino support, and what did you discuss?
• Could you please share with me your communication with the casino regarding any ongoing issues? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Good morning and thank you for replying.

Yes, I have 2 pending withdrawals, 1 of 950 euros and the other of 900 euros.

The last communication I had with the casino was last week, I'm attaching a screenshot

I await your feedback and thank you in advance.

Greetings, Stefano *****

Thank you very much for the reply.

The casino's website seems accessible already. We will keep this complaint open until you confirm your withdrawals have been successful. Please keep me informed about any further developments.

Dear francesconi76,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru