Snatch Casino - Player’s account has been closed.

I won roughly 2200 USDT after wagering my welcome bonus. So i made first 2 withdrawal requests. Then when i woke up today i saw i could not login to casino and it says account is closed. In live chat they say i have multiple accounts that is not true! They just decide to close my account. This was my only account and i explained in live chat that i bought a used phone recently and maybe someone who owned this phone before had account. But they just answer that their decision is made and cant be changed help me please.

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Dear Kadem,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

• Is there any chance that someone from your household, or someone with whom you share an internet connection, has also created an account at this casino?
• Could you please advise whether you have successfully completed the KYC verification?
• Which games did you play while your welcome bonus was active?
• When exactly did you purchase your new phone? Had you accessed the casino website using your previous device as well, or did you register at the casino only after purchasing the used phone?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika